FENTON will accept, for return or exchange, items that are in new condition, unaltered and free of damages by the customer within policy guidelines. For a full refund or exchange, items must be returned within 30 days of receipt of original order. Items can no longer be returned or exchanged after 30 days. In the event that a product arrives damaged, all damage must be reported within 10 days of receipt to be eligible for refund or exchange. We thank you and are here to help anytime!